If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Technical Questions
Q: “Why should I open a leniastyle.com account?”
leniastyle.com account helps you maintain a record of your previous orders, track your current order, track your special offers, Coupon and makes checkout quicker and easier, as your details are already saved in your account.
Q: “How can I open a leniastyle.com account?”
To create a leniastyle.com account, click on Login icon that appears on the top right corner of your screen. You can create your account using mobile & Email ID.
Q: “Forgotten password?”
You can reset your password by providing your email id on login page and clicking on forgot password.
Q: “Forgotten email address?”
Write to us at support@leniastyle.com with the details you do remember, and we will try to help you as soon as possible. nalos you can login your account via login with OTP.
Q: “Is shopping at leniastyle.com secure?”
Yes, shopping at https://leniastyle.com is completely secure. For making payments, you are routed to the websites of our payment partners (Razorpay) which are completely secure. This routing of sensitive payment related content is done through https security.
Q: “Will I be able to order more than one of the same items?”
Yes, you can order more than one item we have enough inventory available for the same. For this, go to the Shopping Cart page, change the “Quantity” in your shopping cart to your desired quantity.
Q: “Why if the items in my shopping cart are no longer available?”
Items will continue to appear in your cart until you’ve removed them or you’ve checked out. Make sure you are logged in to your leniastyle.com Account. If you are not logged in, do so by clicking on the Login icon and your cart should have the items you had selected. In case the selected items are no longer available, you will see a message next to the stocked-out item in your Shopping Cart. You need to remove the same (using the small cross next to the item) before Checking Out to purchase the available items.
Q: “Does ‘Out of Stock’ mean I will be able to buy it again later?”
Out of Stock’ items are those products where demand exceeded supply and we couldn’t keep pace. Please click on the specific ‘Out of Stock’ Products that you are interested in and enter your email id to be the first to know as soon as it is back
Q: “Are there any additional charges (sales tax, etc) on items?”
There are zero hidden charges when you make a purchase on leniyastyle.com. The prices listed for all items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Pre Purchase Questions
Q: “What's the shipping process?”
Under normal circumstances, we will ship your orders within 1-2 days of receiving the order or within 48 hours of receiving it. Some products are only available on order and will require extra time to be dispatched. In case of next-day or urgent deliveries, please reach out to us at +91-8448374499.
Q: “How can I track my order?”
Once your order is placed, you can access your order details in the accounts section. By selecting your order there, you will be redirected to a page where you can easily track the status of your order. Alternatively, you can contact our customer service team at +91-8448374499 to inquire about the status of your order. In addition, orders that involve customization may require additional processing time.
Q: “What are the Shipping costs nationally & internationally?”
We offer free shipping of all products within India. Shipping charges may apply to international orders. We do have COD charges as well depending on products. Alternatively, you can contact our customer service team at +91-8448374499 to inquire about the status of your order.
Q: “What are the shipping charges?”
Free shipping is provided on prepaid orders only.
Q: “Return Policy:”
Our return policy allows returns within 48 hours following the quality check. After the quality check is completed, refunds will be processed, excluding any cash-on-delivery charges.
Q: “Is there a return and exchange policy?”
Yes, we are pleased to offer a return & exchange policy for your convenience. Exchange: Upon receiving your product, we provide a 48-hour window for exchange requests. Once your request is received and the quality check is approved, we will arrange for the exchange of your product, ensuring that you are completely satisfied with your selection.
Q: “How do I apply a coupon to my order?”
During the checkout process, you have the option to apply the coupon code. Additionally, before placing your order, you can explore the best available offers on the product page.
Q: “What payment methods do you have?”
- India-issued debit and credit cards (Visa, MasterCard, Maestro, Amex, Diners Club, Discover, JCB & RuPay) - Phonpe - Google Pay - Paytm - ZestMoney - Net banking - Cash on Delivery (COD) - Buy Now, Pay Later
Q: “Is cash on delivery available?”
Yes, cash on delivery is available on every order.
Q: “How can I select my size?”
When you click on the size button, you'll find a user-friendly and comprehensive size guide. This guide makes it easy for you to select the perfect size that matches your preferences and requirements.
